Certificate II in Business

BSB20115-Certificate II in Business

Qualification overview

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Employment opportunities with this qualification include Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist.

Successful completion of the Certificate II in Business may provide entry into the Certificate III Business, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

47 weeks or 23 weeks (intensive)

Study Weeks

36 weeks or 18 weeks (intensive)

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
  • 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
  • There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
  • Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
  • IELTS 4.5 equivalent / NEAS Intermediate English level
  • Successful completion of Year 10 or equivalent
  • Minimum 18 years of age

01. BSBWHS201 | Contribute to health and safety of self and others

02. BSBSUS201 | Participate in environmentally sustainable work practices

03. FSKLRG09 | Use strategies to respond to routine workplace problems

04. BSBCUS201 | Deliver a service to customers

05. BSBWOR202 | Organise and complete daily work activities

06. BSBWOR203 | Work effectively with others

07. BSBCMM201 | Communicate in the workplace

08. BSBITU212 | Create and use spreadsheets

09. BSBWOR204 | Use business technology

10. BSBITU211 | Produce digital text documents

11. BSBINM201 | Process and maintain workplace information

12. BSBIND201 | Work effectively in a business environment

Qualification Details

BSB20115 / CRICOS: 086792G