Certificate IV in Customer Engagement

BSB40315-Certificate IV in Customer Engagement

Qualification overview

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Employment opportunities with this qualification include Sales Team Manager, Call Centre Team Leader, Scheduler, Call Centre Scheduler, Call Centre Analyst, Customer Service Team Leader, Analyst.

Successful completion of the Certificate IV in Customer Engagement may provide entry into the Diploma of Business, and other Certificate IV and Diploma Accredited Courses and Training Package qualifications.

Total Length

63 weeks

Study Weeks

48 weeks

Mode of delivery
  • 20 hours per week face to face
    • Each study week – 8 hours of lecture-based activities, 4 hours of tutorial / discussions (with assessments being completed in the final week as necessary), 4 hours of hands on – practical exercises (with assessments being completed in the final week as necessary) and 4 hours of directed learning opportunities.
    • Depending on your previous skills and knowledge, classes will be made available in the ‘break’ weeks, on a Tuesday and Wednesday.

Entry requirement
  • IELTS 5.5 equivalent / NEAS Upper-Intermediate English level
  • Successful completion of Year 10 or equivalent
  • Minimum 18 years of age
Existing Skills, Knowledge and Experience

This course is ideally suited for someone who

  • Limited exposure to business; ideally candidates will have worked previously, but not essential.

You can take our assessment previous skills and knowledge assessment here

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here

 

 

Intensive-BSB40315-Certificate IV in Customer Engagement

Qualification overview

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Employment opportunities with this qualification include Sales Team Manager, Call Centre Team Leader, Scheduler, Call Centre Scheduler, Call Centre Analyst, Customer Service Team Leader, Analyst.

Successful completion of the Certificate IV in Customer Engagement may provide entry into the Diploma of Business, and other Certificate IV and Diploma Accredited Courses and Training Package qualifications.

Total Length

31 weeks

Study Weeks

24 weeks

Mode of delivery
  • 20 hours per week face to face
    • Each study week – 8 hours of lecture-based activities, 4 hours of tutorial / discussions (with assessments being completed in the final week as necessary), 4 hours of hands on – practical exercises (with assessments being completed in the final week as necessary) and 4 hours of directed learning opportunities.
    • Depending on your previous skills and knowledge, classes will be made available in the ‘break’ weeks, on a Tuesday and Wednesday.

Entry requirement
  • IELTS 5.5 equivalent / NEAS Upper-Intermediate English level
  • Successful completion of Year 12 or equivalent
  • Minimum 18 years of age
Existing Skills, Knowledge and Experience

This course is ideally suited for someone who

  • Prior work experience in a business environment, for a minimum of 1 year
  • As stated in the entry requirements, academic skills equivalent to year 12 or better

You can take our assessment previous skills and knowledge assessment here

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here

Qualification Details

 

 

BSB40315 / CRICOS: 093424F