Certificate IV in Business

BSB40215-Certificate IV in Business

Qualification overview

This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Employment opportunities with this qualification include Administration Assistant, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist), Word Processing Operator, Customer Service Officer, Payroll Officer, Clerical Officer.

Successful completion of the Certificate IV in Business may provide entry into the Diploma of Business or and other Certificate IV and Diploma Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
  • 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
  • There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
  • Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
  • IELTS 5 equivalent / High Intermediate English level
  • Successful completion of Year 10 or equivalent
  • Minimum 18 years of age

01. BSBWHS401 | Implement and monitor WHS policies, procedures and programs to meet legislative requirements

02. BSBCUS401 | Coordinate implementation of customer service strategies

03. BSBCUS402 | Address customer needs

04. BSBCUS403 | Implement Customer Service Standards

05. BSBINN301 | Promote innovation in a team environment

06. BSBITU401 | Design and develop complex text documents

07. BSBITU402 | Develop and use complex spreadsheets

08. BSBLED401 | Develop teams and individuals

09. BSBMGT401 | Show leadership in the workplace

10. BSBWOR301 | Organise personal work priorities and development


Qualification Details

BSB40215  / CRICOS: 098193J