Certificate III in Retail Services

Certificate III in Retail

Qualification overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

Employment opportunities with this qualification include frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Successful completion of the Certificate III in Retail may provide entry into the Certificate IV in Retail and other Certificate III and IV Accredited Courses and Training Package qualifications.

Total Length

47 weeks

Study Weeks

36 weeks

Entry requirement
  • IELTS 5.5 equivalent / NEAS Upper Intermediate English level
  • Successful completion of Year 10 or equivalent; Certificate II in Retail Services advantageous.
  • Minimum 18 years of age

01. SIRXSLS001 Sell to the retail customer

02. SIRXWHS002 Contribute to workplace health and safety

03. SIRXIND001 Work effectively in a service environment

04. SIRXCEG001 Engage the customer

05. SIRXRSK001 Identify and respond to security risks

07. 06. SIRXCEG002 Assist with customer difficulties

08. SIRXCEG003 Build customer relationships and loyalty

09. SIRXCOM002 Work effectively in a team

10. SIRXPDK002 Advise on food products and services

11. CHCDIV001 Work with diverse people

12. SIRXHWB001 Maintain personal health and wellbeing

13. SIRXCOM001 Communicate in the workplace to support team and customer outcomes

14. SIRXIND003 Organise personal work requirements

Qualification Details

SIR30216 / CRICOS: 096428M