Certificate II in Tourism

Certificate II in Tourism

Qualification overview

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Employment opportunities with this qualification include documentation clerk for a tour wholesaler or travel agency, office assistant for a tour operator, receptionist and office assistant for a professional conference organiser or event management business.

Successful completion of the Certificate II in Tourism may provide entry into the Certificate III or IV in Tourism, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Entry requirement
  • IELTS 4.5 equivalent / NEAS Intermediate English level
  • Successful completion of Year 10 or equivalent
  • Minimum 18 years of age
Units

01. SITXCOM002 Show social and cultural sensitivity

02. SITXWHS001 Participate in safe work practices

03. SITTIND001 Source and use information on the tourism and travel industry

04. SITXCCS003 Interact with customers

05. SIRXPDK001 Advise on products and services

06. SITXCCS001 Provide customer information and assistance

07. SITXCCS002 Provide visitor information

08. SIRXCOM001 Communicate in the workplace to support team and customer outcomes

09. SIRXIND003 Organise personal work requirements

10. SITTTSL004 Provide advice Australian destinsations

11. SIRXSLS001 Sell to the retail customer

 

SIT20116 / CRICOS: 096427A