Certificate II in Tourism

SIT20116-Certificate II in Tourism

Qualification overview

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Employment opportunities with this qualification include documentation clerk for a tour wholesaler or travel agency, office assistant for a tour operator, receptionist and office assistant for a professional conference organiser or event management business.

Successful completion of the Certificate II in Tourism may provide entry into the Certificate III or IV in Tourism, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Mode of delivery
  • 20 hours per week face to face
    • Each study week – 4 hours of lecture-based activities, 4 hours of tutorial / discussions (with assessments being completed in the final week as necessary), 4 hours of hands on – practical exercises (with assessments being completed in the final week as necessary) and 8 hours of directed learning opportunities.
    • Depending on your previous skills and knowledge, classes will be made available in the ‘break’ weeks, on a Tuesday and Wednesday.

Entry requirement
  • IELTS 4.5 equivalent / Intermediate English level
  • Successful completion of Year 10 or equivalent; a Certificate I in Retail Services advantageous.
  • Minimum 18 years of age
Existing Skills, Knowledge and Experience

This course is ideally suited for someone who

  • Little or no tourism work experience, but an interest in the subject.
  • Expected to have travelled and experienced tourism services that will aid them during the course.
  • Some previous work experience, but potentially only in junior roles.
  • Reasonable computer literacy and researching skills.
  • Limited knowledge of Australia and its work culture

You can take our assessment previous skills and knowledge assessment here

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here


Qualification Details


SIT20116 / CRICOS: 096427A