Certificate II in Tourism

SIT20116-Certificate II in Tourism

Qualification overview

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Employment opportunities with this qualification include documentation clerk for a tour wholesaler or travel agency, office assistant for a tour operator, receptionist and office assistant for a professional conference organiser or event management business.

Successful completion of the Certificate II in Tourism may provide entry into the Certificate III or IV in Tourism, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
  • 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
  • There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
  • Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
  • IELTS 4.5 equivalent / NEAS Intermediate English level
  • Successful completion of Year 10 or equivalent
  • Minimum 18 years of age

01. SITXCOM002 | Show social and cultural sensitivity

02. SITXWHS001 | Participate in safe work practices

03. SITTIND001 | Source and use information on the tourism and travel industry

04. SITXCCS003 | Interact with customers

05. SIRXPDK001 | Advise on products and services

06. SITXCCS001 | Provide customer information and assistance

07. SITXCCS002 | Provide visitor information

08. SIRXCOM001 | Communicate in the workplace to support team and customer outcomes

09. SIRXIND003 | Organise personal work requirements

10. SITTTSL004 | Provide advice Australian destinations

11. SIRXSLS001 | Sell to the retail customer

Qualification Details

SIT20116 / CRICOS: 096427A