BSB20120-Certificate II in Workplace Skills
Qualification overview
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.
They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Successful completion may provide entry into the Certificate III Business, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.
Total Length
55 weeks
Study Weeks
42 weeks
Recognition of prior learning / credit transfer
- You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
- Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
- 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
- There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
- Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
- IELTS 4.5 equivalent / Intermediate English level
- Successful completion of Year 10 or equivalent
- Minimum 18 years of age
Units
- BSBSUS211 Participate in sustainable work practices
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBWHS211 Contribute to the health and safety of self and others
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC201 Use business software applications
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services
- BSBTWK201 Work effectively with others
Intensive-BSB20120-Certificate II in Workplace Skills
Total Length
27 weeks
Study Weeks
21 weeks
Recognition of prior learning / credit transfer
- You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
- Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
- 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
- There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
- Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
- IELTS 5.5 equivalent / Upper-Intermediate English level
- Successful completion of Year 10 or equivalent
- Minimum 18 years of age
Units
- BSBSUS211 Participate in sustainable work practices
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBWHS211 Contribute to the health and safety of self and others
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC201 Use business software applications
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services
- BSBTWK201 Work effectively with others
