BSB30120 Certificate III in Business (Customer Engagement)
Qualification overview
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.
They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge.
They may provide technical advice and support to a team.
Successful completion may provide entry into the Certificate IV Business or Customer Engagement, and other Certificate III, IV and Diploma Accredited Courses and Training Package qualifications.
Total Length
55 weeks
Study Weeks
42 weeks
Recognition of prior learning / credit transfer
- You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
- Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
- 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
- There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
- Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
- IELTS 5 equivalent / High Intermediate English level
- Successful completion of Year 10 or equivalent
- Minimum 18 years of age
Units
- BSBSUS211 Participate in sustainable work practices
- BSBPEF201 Support personal wellbeing in the workplace
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBPEF301 Organise personal work priorities
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
Intensive-BSB30120-Certificate III in Business (Customer Engagement)
Total Length
27 weeks
Study Weeks
21 weeks
Recognition of prior learning / credit transfer
- You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
- Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
- 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
- There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
- Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
- IELTS 5.5 equivalent / Upper-Intermediate English level
- Successful completion of Year 10 or equivalent
- Minimum 18 years of age
Units
- BSBSUS211 Participate in sustainable work practices
- BSBPEF201 Support personal wellbeing in the workplace
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBPEF301 Organise personal work priorities
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
