Certificate II in Retail Services

Certificate II in Retail Services

Qualification overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Employment opportunities with this qualification include frontline team member, customer service assistant and point-of-sale operator.

Successful completion of the Certificate II in Retail may provide entry into the Certificate III or IV in Retail, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Entry requirement
  • IELTS 4.5 equivalent / NEAS Intermediate English level
  • Successful completion of Year 10 or equivalent; a Certificate I in Retail Services advantageous.
  • Minimum 18 years of age

01. SIRXPDK001 Advise on products and services

02. SIRXWHS002 Contribute to workplace health and safety

03. SIRXCOM001 Communicate in the workplace to support team and customer outcomes

04. SIRXIND003 Organise personal work requirements

05. SIRXIND001 Work effectively in a service environment

06. SIRXCEG001 Engage the customer

07. SIRXRSK001 Identify and respond to security risks

08. BSBWOR204 Use business technology

09. FSKLRG09 Use strategies to respond to routine workplace problems

10. SIRXPDK002 Advise on food products and services

11. SITXCOM002 Show social and cultural sensitivity

12. FSKDIG02 Use digital technology for simple workplace tasks

Qualification Details

SIR20216 / CRICOS: 096426B