Certificate II in Retail Services

SIR20216-Certificate II in Retail Services

Qualification overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Employment opportunities with this qualification include frontline team member, customer service assistant and point-of-sale operator.

Successful completion of the Certificate II in Retail may provide entry into the Certificate III or IV in Retail, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Recognition of prior learning / credit transfer
  • You will be given the opportunity to reduce your course length through recognition of prior learning or transferring credit from previously completed courses
  • Information on units that may cross over with this course from other course we offer can be found here
Mode of delivery
  • 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
  • There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
  • Depending on your previous skills and knowledge, you may need to attend more elements. You can take our assessment previous skills and knowledge assessment here
Entry requirement
  • IELTS 4.5 equivalent / NEAS Intermediate English level
  • Successful completion of Year 10 or equivalent; a Certificate I in Retail Services advantageous.
  • Minimum 18 years of age

01. SIRXPDK001 | Advise on products and services

02. SIRXWHS002 | Contribute to workplace health and safety

03. SIRXCOM001 | Communicate in the workplace to support team and customer outcomes

04. SIRXIND003 | Organise personal work requirements

05. SIRXIND001 | Work effectively in a service environment

06. SIRXCEG001 | Engage the customer

07. SIRXRSK001 | Identify and respond to security risks

08. BSBWOR204 | Use business technology

09. FSKLRG09 | Use strategies to respond to routine workplace problems

10. SIRXPDK002 | Advise on food products and services

11. SITXCOM002 | Show social and cultural sensitivity

12. FSKDIG02 | Use digital technology for simple workplace tasks

Qualification Details

SIR20216 / CRICOS: 096426B